Answers to the questions we hear most often at our Moncton clinic about eye exams, vision therapy, myopia control, eyewear, and insurance. If you don’t find what you’re looking for, contact our team and we’ll be glad to help.
About Our Practice
Where is Beyond 20/20 Optometry located?
We’re located at 1688 Mountain Rd., Unit 205, Moncton, NB E1G 1A6. You can reach us at (506) 858-2020, and free parking is available on site.
What are your hours?
We’re open Monday from 10:00 AM to 5:00 PM, Tuesday from 9:00 AM to 5:00 PM, Wednesday and Thursday from 11:00 AM to 7:00 PM, and Friday from 9:00 AM to 5:00 PM. We’re closed Saturday and Sunday. Our Wednesday and Thursday evening hours are designed to accommodate patients who work or attend school during the day.
Are your services available in French?
Yes. All of our services are available in both English and French, so you can discuss your eye health and your treatment plan in whichever language you’re most comfortable with.
How do I book an appointment?
You can book online through our appointment page or call us at (506) 858-2020. If you’re coming in for a vision therapy consultation or a binocular vision assessment, let us know when you book — these appointments require additional time.
Eye Exams
What’s included in a comprehensive eye exam?
A comprehensive eye exam checks far more than how clearly you see. Along with measuring your prescription, your optometrist evaluates your overall eye health, screens for eye disease, and assesses how well your eyes work together as a team. Because vision changes can happen gradually, regular exams often catch issues before you notice symptoms.
How often should I have an eye exam?
Most adults benefit from an eye exam every one to two years, though your optometrist may recommend a different schedule based on your age, prescription, family history, and overall health. Patients with diabetes, glaucoma risk factors, or a rapidly changing prescription are usually seen more frequently.
When should my child have their first eye exam?
Infants should have their eyes examined between 6 and 9 months of age. This first exam checks that the eyes are developing properly and looks for early signs of refractive errors such as myopia (nearsightedness).
How often do children need eye exams?
Children should be examined again between ages 2 and 5, before they start school, and then annually from ages 6 through 19. Children’s vision continues to change into their twenties, so regular exams help make sure vision problems don’t quietly interfere with learning, reading, or sports.
Is a school vision screening the same as an eye exam?
No. A school screening typically checks distance acuity only — whether a child can read a chart across the room. It doesn’t assess eye teaming, focusing, tracking, or eye health. A child can pass a screening and still have a vision problem that affects reading and classroom performance, which is why a comprehensive exam with an optometrist is recommended.
Do you provide diabetic eye exams?
Yes. Diabetes can affect the blood vessels in the retina before you notice any change in your vision, so annual diabetic eye exams are an important part of managing the condition. We’ll also coordinate findings with your family doctor or specialist when needed.
Vision Therapy
What is vision therapy?
Vision therapy is a structured, personalized program designed to train your brain and eyes to work better together. It’s similar in principle to physical therapy: rather than simply correcting how clearly you see, it builds the visual skills that glasses and contact lenses alone can’t address.
What conditions can vision therapy treat?
Vision therapy can help with a range of issues, including eye teaming and focusing problems, tracking difficulties that affect reading, strabismus (eye turn) and amblyopia (lazy eye), visual processing difficulties, and lingering vision symptoms after a concussion or brain injury. Your optometrist will determine whether therapy is appropriate after a full assessment.
How do I know if my child needs vision therapy?
Common signs include losing their place while reading, skipping or re-reading lines, headaches or eye strain during homework, avoiding close work, poor handwriting, or a gap between how bright a child clearly is and how they’re performing in school. Since these can look like attention or learning problems, an assessment is often the fastest way to rule vision in or out.
Can adults benefit from vision therapy?
Yes. While vision therapy is often associated with children, adults benefit as well — particularly those with binocular vision problems, long-standing eye teaming issues, or visual symptoms following a concussion, stroke, or other brain injury. The visual system remains adaptable throughout life.
What happens during a vision therapy session?
Programs consist of weekly in-office sessions tailored to your specific needs. Sessions may use therapeutic lenses, prisms and filters, eye patches (occluders), electronic targets and timing devices, balance boards, and other specialized tools. You’ll also be given exercises to practise at home between visits.
How long does a vision therapy program take?
Program length varies depending on the condition being treated, your age, and how consistently home exercises are completed. Much like physical therapy, progress depends heavily on regular practice. Your optometrist will outline an expected timeline after your assessment.
What is a binocular vision assessment?
A binocular vision assessment evaluates how well your two eyes work together as a team — how they align, converge, focus, and track. It goes beyond a standard eye exam and is often the first step in determining whether vision therapy would help.
Can vision therapy help after a concussion?
Yes. Concussions and other brain injuries frequently disrupt the visual system, causing symptoms such as light sensitivity, double or blurred vision, dizziness, difficulty reading, and headaches. Our neuro-visual rehabilitation program is designed to help retrain those visual skills as part of concussion recovery.
Do you treat strabismus and amblyopia?
Yes. We assess and treat strabismus (misaligned or crossed eyes) and amblyopia (lazy eye) using approaches that may include vision therapy, therapeutic lenses, prisms, or patching. Early diagnosis generally leads to better outcomes, though treatment is often still worthwhile for older children and adults.
Is vision therapy covered by insurance?
Many extended health plans cover some or all of the cost of vision therapy, though coverage varies significantly between providers and plans. Our team is happy to help you submit eligible paperwork and can assist you in confirming what your plan covers before you begin.
Myopia Control
What is myopia control?
Myopia control refers to treatments that slow how quickly a child’s nearsightedness progresses. Myopia can be managed but not cured, and slowing its progression matters because higher levels of myopia are associated with greater long-term risk of eye health problems later in life.
My child’s prescription keeps getting stronger. Is that normal?
Some progression is expected as children grow, but rapid or ongoing increases are worth discussing. Myopia affects close to 30% of the Canadian population and typically progresses through the school years. If your child’s prescription is changing quickly, ask us about myopia control options at their next exam.
Eyewear & Contact Lenses
What eyewear brands do you carry?
Our optical carries a curated selection of frames and lenses from brands including ZEISS, Hoya, Shaw Lens, and Maui Jim. Our opticians can help you find frames that suit your prescription, face shape, and lifestyle.
Do you fit contact lenses?
Yes. A contact lens exam and fitting is separate from a standard eye exam and includes measurements of your eye’s surface to determine the right lens type, size, and material. We’ll also review proper wear, care, and hygiene before you leave with your lenses.
Do you carry sports and safety eyewear?
Yes. We offer both sports eyewear and certified safety eyewear, including options for prescription wearers. Protective eyewear is one of the most effective ways to prevent eye injuries, whether on the ice, in the shop, or on the job.
Insurance & Payment
What insurance providers do you accept?
We accept insurance payments from many major providers, including Blue Cross, Sun Life, Canada Life, Manulife, ClaimSecure, Johnston Group/Maximum Benefit, Co-operators, NexGen, and Industrial Alliance. If you don’t see your provider listed, contact our office and we’ll let you know whether we can accept your plan.
Do you offer direct billing?
Yes. We offer direct billing to RCMP, Veterans Affairs, Healthy Smiles, and various social development programs. Our team is also happy to submit eligible insurance paperwork on your behalf.
Do you offer coverage support for First Nations and Inuit patients?
Yes. We provide pre-approvals for Non-Insured Health Benefits (NIHB) for our First Nations and Inuit patients.
Urgent Eye Care
What should I do if I have an eye emergency?
Call us at (506) 858-2020 as soon as possible. Sudden vision loss, a shower of new floaters or flashes of light, eye pain, chemical exposure, or an object in the eye should all be treated as urgent. Emergency eye care is best handled by an optometrist rather than a walk-in clinic, since we have the equipment to examine the eye properly.
Still Have Questions?
Our team is happy to help. Call us at (506) 858-2020 or book an appointment online in English or in French.
